Technical Support

What We Do:

 

  • Create and maintain employee and student networks, email VOIP (voice over internet protocol), user folders, and helpdesk accounts.
  • Install and maintain technology in the schools (servers, computers, printers, labs, projectors, interactive boards, thin client, software, etc).
  • Troubleshoot, repair, and replace items as necessary.
  • Build and maintain computer images and software distribution packages to be used throughout the school.
  • 15 field technicians and 1 AV technician.


Approximately 14,000 trouble tickets are processed each year through our Helpdesk database and the technician is the first line of support for all technology needs in the schools.


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